When your staff are engaged in the workplace they are happy – and equally as importantly, they are productive and motivated to perform. There is robust data supporting the business benefits of fostering an engaged workforce in small and large business. It pays to make it a priority. Gallup in 2012 found that organisations who ranked in the top quartile for engaged employees had a 22 per cent higher profitability and 10 per cent higher customer service rating than those in the bottom quartile.*

Conversely, the negative impact of unengaged staff on business is high. Aside from reduced productivity and customer service, it is estimated that the cost of replacing staff is between 16 per cent and 200 per cent percent of their annual salary depending upon their role and seniority.**